Common Causes of Failure for Salesforce Implementations
Digital transformations represent a significant investment of time and money. Failure can have a severe impact on the business. Salesforce implementations can fail for a variety of reasons, often stemming from a lack of planning, communication, or understanding of the system's capabilities. Here are some common reasons that Salesforce implementations fail:
Inadequate planning: A lack of clear objectives, requirements, or an implementation roadmap can lead to confusion, misalignment, and ultimately failure. Tightly defining a Minimum Viable Product (MVP) and sticking to a "little-but-often" approach to subsequent increments to the live solution, will hugely reduce planning risks.
Insufficient user adoption: If users are not adequately trained or do not see the value in the new system, they may resist adopting it, leading to low utilization and wasted resources. Identify natural allies from the target user base, train them up as Super Users, and allow them to act as evangelists to drive user adoption.
Over-customization: Overly complex customizations can be difficult to maintain and can create problems during system upgrades or when integrating with other applications. Experienced Delivery Leads and Salesforce Architects can create principles and governance frameworks to ensure that customizations are only approved when supported by a robust business case.
Lack of executive buy-in: If leadership does not fully support the implementation, it may be difficult to secure the necessary resources and ensure organizational alignment.
Insufficient change management: Failure to manage the change process can lead to resistance from employees, resulting in low adoption rates and ineffective use of the system. Training the end users, and injecting teams with Super Users, is essential.
Inadequate integration: Poorly integrating Salesforce with other systems can result in data silos, inefficient processes, and user frustration.
Poor project management: Ineffective project management, including unclear communication, scope creep, and missed deadlines, can derail a Salesforce implementation.
Lack of ongoing support: Implementations that do not provide sufficient post-launch support and maintenance may experience a decline in user satisfaction and system effectiveness.
Underestimating complexity: Many organizations underestimate the complexity of implementing Salesforce, which can lead to unrealistic expectations, insufficient resources, and ultimately failure.
To minimize the risk of failure, organizations should invest in thorough planning, effective change management, user training, and ongoing support. Cloud Hikers can help you with every step of the journey, providing the Salesforce Industry Cloud expertise - such as, Salesforce architects and developers - to steer you away from the pit-falls.