Our Salesforce audit gives you the insights—and leverage—you need to get the most from your CRM investment. We combine technical analysis with commercial insight and stakeholder input to help you cut waste and focus on what truly drives value.

• Identify underused licences and recommend re-allocation

• Identify technical debt so you know what could be slowing you down

​​

Our process includes metadata analysis, interviews, commercial benchmarking, and a full report with actionable recommendations. Whether you need to rationalise licences, de-risk your architecture, or prepare for a renegotiation, we give you a clear path forward.

Empower your customers, partners, or employees with self-service portals, knowledge hubs, and collaboration spaces—fully branded and connected to your Salesforce data.

Whether it's case tracking, project updates, document sharing, or partner enablement, we help you design portals that reduce manual touchpoints and enhance engagement.

• 24/7 customer self-service for updates, documents, and support

• Lower support costs

• Shorter resolution times

• Real-time collaboration and visibility for partners and teams

• Embedded upsell and insight opportunities that deepen relationships

No one wants to be holding an abacus in a room full of people with calculators. Embracing AI is crucial to your ongoing success. With Agentforce, upon which our CHAMPS are built, you can get started today for free. There is no excuse for delays.  

​

• Unprecedented ability to research, react, and engage with personalised content at scale

• Accelerate sales rep ramp-up

• Coach sales reps to maximise individual performance

• Rapid deployments - start and finish within a month

​​

Agentforce gives you the platform. CHAMPS gives you the results your sales and marketing teams need fast. This is where you can see major gains like 5x sales pipeline or growing key accounts to 10 times the size.

​

P.S. If you've been told you need Data Cloud, you don't need to spend a single credit. 

Running operations with Field Service, it's possible to delight both your customers and the CFO, with faster, more efficient scheduling and field visits meaning happier clients and lower cost-to-serve. 

​

Field Service connects your dispatchers and field engineers —ensuring the right person arrives at the right place, with the right tools, every time.

Digitize your field ops, reduce manual coordination, and improve customer satisfaction from first call to final resolution.

• Dynamic scheduling that can adapt to emergencies

• Mobile app to keep technicians on-the-road with job details, checklists, and updates

• Lower time-to-serve

• Higher first-time fix rates

• Embedded Health & Safety checklists to ensure jobs are done right, not recklessly

Sales Cloud gives your team the processes, visibility, and automation needed to sell consistently and at scale. But it only works when it reflects how your people actually sell.

We tailor Sales Cloud to your business, so reps can focus on relationships, managers can forecast accurately, and leaders can make better decisions.

• Identify leads, match to accounts, and allocate to reps so they can react fast

• Clear lead and opportunity tracking

• Automated engagement & follow-ups

• AI-driven insights to prioritize leads and deals more effectively

• Collaborative pipeline reviews and team-based selling

• Accurate forecasts based on real-time data, not spreadsheets

• End-to-end sales journeys that reduce handoffs, increase deal size, and increase win rates​​

In B2B, every message matters. Marketing Cloud lets you send highly targeted, personalized emails at scale—based on current data and lead behaviour. No more generic campaigns. 

​

We help you build automated, insight-driven email journeys that support longer sales cycles, align with your account-based strategies, and prove real commercial impact.

• Smarter segmentation using attributes of the target project, individual, or company 

• Personalized, yet scalable, email campaign content

• Automated nurture flows that keep deals warm

• Qualify leads with transparent behaviour scoring

• Hand off engaged leads to sales with full context

• Clear attribution reporting to show what’s working—and what’s not

When speed, accuracy, and scalability matter, Revenue Cloud enables you to move quickly and confidently. It's especially valuable when you're dealing with complex product bundles (eligibility, compatibility rules), varied pricing models, and a need for consistent contracts.

• Launch new products and promos faster

• Submit orders "right first time"

• Automate complex contract lifecycles and order fulfilment

• Enable customers to self-serve 

• Free up your sales team to sell—not build quotes manually

 

For businesses looking to scale or reduce operational bottlenecks, Revenue Cloud becomes a force multiplier. And if your team’s previously struggled with stalled rollouts, we’ll help you reset and implement the right way.

Our Salesforce audit gives you the insights—and leverage—you need to get the most from your CRM investment. We combine technical analysis with commercial insight and stakeholder input to help you cut waste and focus on what truly drives value.

• Identify underused licences and recommend re-allocation

• Identify technical debt so you know what could be slowing you down

​​

Our process includes metadata analysis, interviews, commercial benchmarking, and a full report with actionable recommendations. Whether you need to rationalise licences, de-risk your architecture, or prepare for a renegotiation, we give you a clear path forward.

Full 360 degree customer visibility and end-to-end agent-first process automation. That's the dream. To make it a reality you need to make integrating easy and manageable. That's where Mulesoft comes into play. 

​

Cloud Hikers has experience integrating Salesforce with a variety of apps using Mulesoft including project lead data (e.g. Glenigan), data enrichment tools, ERP (e.g. Sage), billing, etc. With everything connected, you're able to run with unprecedented efficiency. 

Empower your customers, partners, or employees with self-service portals, knowledge hubs, and collaboration spaces—fully branded and connected to your Salesforce data.

Whether it's case tracking, project updates, document sharing, or partner enablement, we help you design portals that reduce manual touchpoints and enhance engagement.

• 24/7 customer self-service for updates, documents, and support

• Lower support costs

• Shorter resolution times

• Real-time collaboration and visibility for partners and teams

• Embedded upsell and insight opportunities that deepen relationships