What it requires. A topic carrying no example utterances, leaving the planner nothing to match a user request against.
Why it matters. Routing is the planner deciding which topic a request belongs to. With no examples the decision is made on the topic name and scope alone, so requests land in the wrong topic or in none. This fired five times on the first prototype run, making it the most common finding in that run.
How to fix it. Add example utterances in the words customers actually use, not the words the topic is named after.
Source. Prototype run against a live org, 30 August 2026 (5 of 10 findings)
Is this rule worth checking?
Votes and comments are published here. We read them, and we publish what we change with the reasoning — a vote does not move a rule on its own.