Using Salesforce?
We'll 5x your sales pipeline
Super-charge your sales and marketing teams to react to leads faster, engage with personalised insights, grow high-value accounts, and accelerate conversion. With award-winning Salesforce experts and AI agents, Cloud Hikers will turn your CRM into results fast.
With Cloud Hikers, your experience will be:
FAST
Go-live in weeks, not next year
FLEXIBLE
Work with experts in-person, not teams stuffed with cheap juniors you'll never meet
RESULTS-ORIENTED
Benefits we've delivered:​
5x sales pipeline
10x high-value account growth
10x faster delivery
10x user adoption
£100k+ license cost reduction
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CHAMPS:
Cloud Hikers Amplified Agentforce
Sales AI Agent
Hunter grows high-value accounts, leveraging insights to accelerate account planning and craft compelling sales emails
Sales Administrator AI Agent
Scout does the data entry work your salespeople hate and gets the right leads with the right data to the right salespeople quickly
Marketing AI Agent
Piper personalizes campaign content at scale, growing engagement and conversion, with clear visuals proving the ROI of marketing spend
Sales and Marketing teams need AI to stay competitive. With the CHAMPs, our suite of Sales and Marketing AI Agents, you'll see automated Account Based Marketing growing high-value accounts, pipeline growing as actionable, qualified leads are routed rapidly to the right sales people, and more enquiries from engaged customers targeted with personalised content at scale.
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P.S. No Data Cloud credits required.​
CRM = Commercial Results Machine?
Many clients find themselves and their users disillusioned with their CRM.
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Common complaints we hear:
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Salesforce is too expensive
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We're not seeing the return on investment
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User adoption is limited
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I only use the system because I have to - it doesn't do anything for me
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Visibility into our pipeline and lead-to-cash process is poor and difficult to manage
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We still have to log into 5 different systems to sell and serve our customers
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Creating quotes is a nightmare
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I don't have a complete picture of my customers
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I still use spreadsheets and documents to create quotes
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Sound familiar?
Maybe even "all of the above"?
You're not alone - and help is at hand.
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Buying the right software is just an early step in the right direction on your digital transformation journey. Think of it like buying a gym subscription. The gym has all the equipment you need to become your best self. But do you know how to use all the equipment? Are you going to make that sustained commitment over time? Investing in a personal trainer ensures you get maximum value from your subscription by:
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setting a tailored, ambitious plan
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holding you to account
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keeping you motivated
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avoiding injury with good technique and proper use of equipment
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It’s the same with your software investment. Licenses alone don’t deliver results. Cloud Hikers are the personal trainers on your digital transformation journey. Our experts guide you to get the ROI from your CRM, turning your tech stack into your competitive advantage.​
Simplify complexity
Getting results from your systems means understanding how to make them work together and how to design each to the best of their abilities. This architecture diagram may look complex but we know this like the back of our hands. We understand the systems and the data models. We simplify. We implement fast. We deliver measurable results.
What makes Cloud Hikers different?
You've already partnered with a Systems Integrator (SI). You've bought your software licenses. You and your team are fully engaged. Excellent - you're doing your part.
But many months in, you're not seeing results.
Budget burn-down suggests that go-live is either going to be short of an MVP or delayed. Either way, your reputation takes a hit and your business is stuck with yesterday's tech.
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What went wrong?
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Most SIs use offshore outsourced models to appear to be competitive on price. Cloud Hikers doesn't play that game - and we don't want to.
Many of our clients find that the offshore outsourced model isn't the right fit. Unless your implementation team is around 100+ people, the scale isn't there to justify this approach. In fact, it exposes the weaknesses. Outsourcing to offshore is heavily dependent on strong onshore skills:
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solution architecture and functional consulting expertise: resulting in target-state end-to-end business processes and well-formulated requirements (well documented, and not just accepting the status quo)
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in-person stakeholder engagement: from kick-off, to discovery workshops, demos, user acceptance testing, training, floor-walking, support, and adoption, there's simply no substitute for in-person collaboration
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With Cloud Hikers, we take a cradle-to-grave approach that avoids the errors, inefficiencies, hand-offs, and bloated headcounts that offshore outsourced models demand.
A small team of experts.
Fast delivery.
High quality.
Real results.
And in the long run — often cheaper.
​We stepped into a Salesforce programme that had been running for 12 months:
One go-live
Ten users
Frustrated CEO
A year later:
Ten go-lives
Five countries
One re-energised business
Same platform. Different approach.​
Most of our clients are already working with SIs when we join. They bring us in when things slow down or the outcomes just aren’t there.
We’re flexible. We're happy working alongside in-house teams and existing partners. In fact, we believe in deeply embedding with your teams, rather than working separately. This is the best way to fully understand the problems and, thus, rapidly implement effective solutions.
Consulting Services
Agentforce
AI-powered in weeks with CHAMPS.
No one wants to be holding an abacus in a room full of people with calculators. Embracing AI is crucial to your ongoing success. With Agentforce, upon which our CHAMPS are built, you can get started today for free. There is no excuse for delays.
✅ Outcome:
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Unprecedented ability to research, react, and engage with personalised content at scale
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Accelerate sales rep ramp-up
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Coach sales reps to maximise individual performance
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Rapid deployments - start and finish within a month
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Agentforce gives you the platform. CHAMPS gives you the results your sales and marketing teams need fast. This is where you can see major gains like 5x sales pipeline or growing key accounts to 10 times the size.
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P.S. If you've been told you need Data Cloud, you don't need to spend a single credit.
Sales Cloud
Global No.1 sales CRM for a reason.
Sales Cloud gives your team the processes, visibility, and automation needed to sell consistently and at scale. But it only works when it reflects how your people actually sell.
We tailor Sales Cloud to your business, so reps can focus on relationships, managers can forecast accurately, and leaders can make better decisions.
✅ Outcome:
Identify leads, match to accounts, and allocate to reps so they can react fast
Clear lead and opportunity tracking
Automated engagement & follow-ups
AI-driven insights to prioritize leads and deals more effectively
Collaborative pipeline reviews and team-based selling
Accurate forecasts based on real-time data, not spreadsheets
End-to-end sales journeys that reduce handoffs, increase deal size, and increase win rates​
Marketing Cloud
More MQL.
Measurable ROI.
In B2B, every message matters. Marketing Cloud lets you send highly targeted, personalized emails at scale—based on current data and lead behaviour. No more generic campaigns.
We help you build automated, insight-driven email journeys that support longer sales cycles, align with your account-based strategies, and prove real commercial impact.
✅ Outcome:
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Smarter segmentation using attributes of the target project, individual, or company
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Personalized, yet scalable, email campaign content
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Automated nurture flows that keep deals warm
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Qualify leads with transparent behaviour scoring
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Hand off engaged leads to sales with full context
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Clear attribution reporting to show what’s working—and what’s not
Field Service
Faster installs.
Lower cost-to-serve.
Running operations with Field Service, it's possible to delight both your customers and the CFO, with faster, more efficient scheduling and field visits meaning happier clients and lower cost-to-serve.
Field Service connects your dispatchers and field engineers —ensuring the right person arrives at the right place, with the right tools, every time.
Digitize your field ops, reduce manual coordination, and improve customer satisfaction from first call to final resolution.
✅ Outcome:
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Dynamic scheduling that can adapt to emergencies
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Mobile app to keep technicians on-the-road with job details, checklists, and updates
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Lower time-to-serve
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Higher first-time fix rates
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Embedded Health & Safety checklists to ensure jobs are done right, not recklessly
CPQ
Streamline quoting. Accelerate sales.
When speed, accuracy, and scalability matter, CPQ enables you to move quickly and confidently. It's especially valuable when you're dealing with complex product bundles (eligibility, compatibility rules), varied pricing models, and a need for consistent contracts.
✅ Outcome:
Launch new products and promos faster
Submit orders "right first time"
Automate complex contract lifecycles and order fulfilment
Enable customers to self-serve
Free up your sales team to sell—not build quotes manually
For businesses looking to scale or reduce operational bottlenecks, CPQ becomes a force multiplier. And if your team’s previously struggled with stalled rollouts, we’ll help you reset and implement CPQ the right way.
Insights with Tableau
Manage at-a-glance. Monetise your insights.
Our Salesforce audit gives you the insights—and leverage—you need to get the most from your CRM investment. We combine technical analysis with commercial insight and stakeholder input to help you cut waste and focus on what truly drives value.
✅ Outcome:
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Identify underused licences and recommend re-allocation
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Identify technical debt so you know what could be slowing you down
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Our process includes metadata analysis, interviews, commercial benchmarking, and a full report with actionable recommendations. Whether you need to rationalise licences, de-risk your architecture, or prepare for a renegotiation, we give you a clear path forward.
Integrations with Mulesoft
Maximise efficiency.
No more silos.
When speed, accuracy, and scalability matter, CPQ enables you to move quickly and confidently. It's especially valuable when you're dealing with complex product bundles (eligibility, compatibility rules), varied pricing models, and a need for consistent contracts.
✅ Outcome:
Launch new products and promos faster
Submit orders "right first time"
Automate complex contract lifecycles and order fulfilment
Enable customers to self-serve
Free up your sales team to sell—not build quotes manually
For businesses looking to scale or reduce operational bottlenecks, CPQ becomes a force multiplier. And if your team’s previously struggled with stalled rollouts, we’ll help you reset and implement CPQ the right way.
Portals with Experience Cloud
Seamless experiences. Better collaboration.
Empower your customers, partners, or employees with self-service portals, knowledge hubs, and collaboration spaces—fully branded and connected to your Salesforce data.
Whether it's case tracking, project updates, document sharing, or partner enablement, we help you design portals that reduce manual touchpoints and enhance engagement.
✅ Outcome:
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24/7 customer self-service for updates, documents, and support
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Lower support costs
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Shorter resolution times
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Real-time collaboration and visibility for partners and teams
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Embedded upsell and insight opportunities that deepen relationships
Audit
Maximise ROI.
Our Salesforce audit gives you the insights—and leverage—you need to get the most from your CRM investment. We combine technical analysis with commercial insight and stakeholder input to help you cut waste and focus on what truly drives value.
✅ Outcome:
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Identify underused licences and recommend re-allocation
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Identify technical debt so you know what could be slowing you down
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Our process includes metadata analysis, interviews, commercial benchmarking, and a full report with actionable recommendations. Whether you need to rationalise licences, de-risk your architecture, or prepare for a renegotiation, we give you a clear path forward.
Project Management
Fast, reliable results. Delivery as it should be.
Empower your customers, partners, or employees with self-service portals, knowledge hubs, and collaboration spaces—fully branded and connected to your Salesforce data.
Whether it's case tracking, project updates, document sharing, or partner enablement, we help you design portals that reduce manual touchpoints and enhance engagement.
✅ Outcome:
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24/7 customer self-service for updates, documents, and support
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Lower support costs
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Shorter resolution times
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Real-time collaboration and visibility for partners and teams
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Embedded upsell and insight opportunities that deepen relationships
About Us
The Cloud Hikers Team
Founder & Chief Cloud Hiker
Leading multinational digital transformations, specialising in Salesforce, with two decades of experience. C-suite strategic advisor, mobilizing globally distributed teams, end-to-end architecture, driving multi-cloud solution development, and accelerating benefits with the CHAMPS and Agentforce.
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20x Salesforce/Vlocity Certified
Implementations
Our Clients Say
"Working with Cloud Hikers has been easy, thought-provoking, and an extremely beneficial process"
Simon Baugh, Group Head of Marketing
Awards
With a proven track record of success, we have been recognized with multiple awards for our outstanding service.
2025 TITAN Business Awards
Digital Transformation Executive of the Year
Gold Winner
2025 TITAN Business Awards
Information Technology - Consultation
Silver Winner
Startup IT Company of the Year
Silver Winner
The Consultancy Awards 2025
Best Consultant
Silver Winner
Values
Fast, flexible, and results-oriented. That's what we do. But what are the values that underpin our approach? What makes a Cloud Hiker tick?
Fast
AI means you need results faster than ever. We're committed to delivering in weeks.
Client Obsessed
Your results mean everything. We're single-minded about ensuring you get the ROI.
Culture of Excellence
We ensure we're proud of our work, validated through measurable results and client feedback.
Cloud Hikers is an official Salesforce Ridge-Tier Consulting Partner
Why Diversity Matters
Khaled McGonnell, CEO & Chief Cloud Hiker, discusses the importance of diversity and respect for the individual on the Careers in the Cloud podcast.
Accessible UI/UX Presentation
Please provide your details to request a copy of the presentation on Accessible UI/UX delivered by Khaled McGonnell at the Salesforce Manchester User Group on 28 September 2023.
Careers
Become a Cloud Hiker
If you love being in the Salesforce ecosystem and the Cloud Hiker values resonate with you, please get in touch. Currently, we're looking for prospective partners for sales, and for any experienced technical resources, such as Salesforce Architects. If you have 5 or more Salesforce certifications, we'd love to talk to you about your hands-on experiences implementing Salesforce for your clients and to see if we'd work well together.
