AG-011MediumGrounding Quality
What it requires. Knowledge articles in a non-published state, or long unreviewed, that the agent can still retrieve and quote.
Why it matters. An archived article is a decision that it should no longer be relied on. If retrieval can still reach it, that decision has been recorded and not enforced, and the agent will quote it as current.
How to fix it. Exclude non-published states from the retrieval scope, and set a review cadence for the rest.
Source. Salesforce Knowledge article lifecycle states
Is this rule worth checking?
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