What it requires. No content stating that a thing is unsupported, so the agent constructs a plausible answer from adjacent material.
Why it matters. With nothing saying a feature does not exist, an agent will often construct a plausible answer from adjacent material - which is a promise of something that does not exist, made to a customer, in writing. A coverage gap with a commercial consequence attached.
How to fix it. Write the negative cases down. An article saying plainly that something is not supported is worth more than one describing what is.
Source. Support-agent knowledge base literature
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